At ezPC.uk, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help email: Sales@tranquil-it.co.uk
14-Day Hassle-Free Returns
You have 14 days from the date you receive your mini PC to request a return.
To be eligible for a return:
The product must be in its original condition, with all accessories and packaging included.
Returns must be requested within 14 days of delivery.
You must contact us before sending the item back — we’ll provide instructions for the return process.
Contact us here to start your return. (Refunds)
Once your return is received and inspected:
We will notify you via email.
Approved refunds will be processed to your original payment method within 5–10 business days.
Please note:
Refunds will be issued for the product price only. Original shipping fees (if any) are non-refundable unless the item was faulty or incorrect.
If your item arrives damaged or develops a fault within the warranty period, please contact us immediately. We’ll arrange for a replacement, repair, or refund.
All our mini PCs come with a 7-Year Warranty, covering manufacturer defects and hardware failures under normal use.
Return Shipping
If the return is due to a fault or error on our part, we’ll cover the return shipping costs.
If the return is due to a change of mind, the buyer is responsible for return shipping.
Custom-built PCs that have been altered by the customer after delivery.
Products returned after the 14-day window without prior agreement.
We’re here to help! If you need assistance with a return or have questions about our policy, get in touch with our support team. Sales@tranquil-it.co.uk