FAQ
What is a Rugged Computer?
A rugged computer or ruggedized computer is a computer specifically designed to operate reliably in harsh environments and conditions.
Are our Rugged PCs fanless?
Yes, our Rugged PC models are completely fanless, meaning they operate silently. The primary advantage of fanless rugged PCs is their increased reliability and durability, reduced downtime and maintenance needs which translate to lower long-term operational costs. .
Can I customise the specifications of my PC?
Shipping & Delivery
At ezPC.uk, we aim to get your order to you quickly, safely, and reliably. Shipping & Delivery
Lead Times & Delivery
We aim to ship all orders within 48 hours (Mon-Fri) dependent on stock availability, "Custom configuration" systems can take up to 2-4 weeks to dispatch. Once shipped you will be emailed a tracking number, delivery should then take place 1-3 days depending on location, most UK locations would be delivered next day. If you have any special delivery requirements order need your order delivering on a certain day please get in touch before placing your order.
How long does delivery take?
Shipping times of 3–7 working days for UK orders. For international delivery, please contact us for timelines and costs.
Payment Options
We accept various payment methods to make your shopping experience with us as easy as possible. You can pay using credit/debit cards, PayPal or bank transfers. If you have any issues with payment, please do not hesitate to contact our UK support team for assistance. We also offer options to split your payments, please checkout to see more.
Refunds & Exchanges
If you're not completely satisfied with your purchase, you can return it within 14 days of delivery for a full refund or exchange.
Faulty or Damaged Items
If your item arrives damaged or has a fault, please contact us within 48 hours of receiving your delivery. We’ll arrange a replacement or refund at no extra cost.
Email our support team at Sales@tranquil-it.co.uk with your order number and reason for return. We’ll guide you through the next steps.
Are your products made in the UK?
Yes, we proudly support UK manufacturing. Our products are assembled and tested in the UK, ensuring high standards of quality and performance.
Do you offer support after purchase?
Of course. Our customer service team is here to assist you before, during, and after your purchase. Contact us via email or live chat for any help or advice.
Do you offer a warranty?
Yes, all of our Rugged Mini PCs come with an industry-leading 3 year warranty, ensuring peace of mind and long-term reliability.