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FAQ

Payment Options

We accept various payment methods to make your shopping experience with us as easy as possible. You can pay using credit/debit cards, PayPal or bank transfers. If you have any issues with payment, please do not hesitate to contact our UK support team for assistance. We also offer options to split your payments, please checkout to see more.

 

Lead Times & Delivery

We aim to ship all orders within 48 hours (Mon-Fri) dependent on stock availability, "Custom configuration" systems can take up to 2-4 weeks to dispatch. Once shipped you will be emailed a tracking number, delivery should then take place 1-3 days depending on location, most UK locations would be delivered next day. If you have any special delivery requirements order need your order delivering on a certain day please get in touch before placing your order. 

 

Returns & Repairs

Products can be returned within 14 days of delivery for a full refund, the costs of the return will be the responsibility of the customer and the product and any accessories must be returned in the same packaging and condition as sent. Any product that develops a fault within 12 months can be returned for repair, all efforts to save any data on the product will be made although we cannot guarantee this. After the 12 month warranty period we still offer the right to repair where welcome systems back for investigation and repair however fees are applicable. In any case all returns must first have an RMA number, please contact our support team at to get this. 

Note: Some products come with longer warranties, please see product details for more information.